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Complete Reference

Complete User Guide

Everything you need to know about Kizu in one page.

📖 Table of Contents

  1. Getting Started
  2. Home Screen
  3. Managing Photos & Videos
  4. Albums
  5. Folders
  6. Circles & Sharing
  7. Contacts
  8. Memories & Narration
  9. Chat & Messaging
  10. Importing Media
  11. Account & Subscription
  12. Settings
  13. Picture Frame Mode
  14. Events
  15. Security & Privacy
  16. Frequently Asked Questions

1 Getting Started

Welcome to Kizu! This guide will help you get the most out of your private photo sharing experience. Kizu is designed to give you complete ownership of your memories while making it easy to share them with the people you trust.

Creating Your Account

  1. Download the Kizu app from the App Store (iOS) or Google Play Store (Android)
  2. Open the app and tap Create Account
  3. Enter your email address — Kizu will send you a verification code
  4. Enter the verification code to confirm your email
  5. Choose your subscription plan (Free or Paid)
  6. Complete your profile by adding your name and optional profile photo

Signing In

Kizu offers multiple ways to sign in:

Kizu uses passwordless login. Instead of remembering a password, you verify your identity with a code sent to your email or phone each time you sign in.

Choosing a Plan

When you first create your account, you'll be asked to choose between staying with the Free plan or selecting a paid subscription. Each plan offers different storage limits, photo limits, and collaboration features.

Free plan users get 50 photos, 5 minutes of video, and 500MB of storage to get started. Upgrade anytime to unlock more capacity and features.

Main Navigation

The app has six main tabs at the bottom of your screen:

🏠
Home
📷
Images
📁
Folders
📚
Albums
Circles
💬
Chat

2 Home Screen

Your dashboard for everything happening in Kizu.

Welcome Banner

A personalized welcome message displaying your subscription or trial status.

Getting Started Checklist

An interactive checklist for new users to help you set up:

The checklist disappears once all steps are completed.

Saved Moments

Automatically created moments grouped by location, people, events, and "on this day" memories, displayed as collage-style cards.

Activity Feed

Recent activity across your circles and albums:

Tap on any activity item to jump directly to that photo, album, or circle.

3 Managing Photos & Videos

Viewing Your Gallery

Two viewing modes are available:

Sorting Options

Filtering Your Gallery

Selection Mode

Long-press any photo to enter selection mode. This allows you to:

Photo Details

Tap any photo to view it full-screen. From there you can:

Scanned Photos

Kizu supports a flip card view for scanned photos with both front and back sides.

Share Extension

Add photos from other apps directly into Kizu via the system share sheet.

Use the search bar to find photos by text, tags, locations, or people's names.

4 Albums

Organize your photos into meaningful collections.

Creating an Album

  1. Go to the Albums tab
  2. Tap the + button
  3. Enter a title and optional description
  4. Tap Create

Adding Photos to Albums

Managing Album Photos

Sharing Albums

  1. Open the album
  2. Tap the Share button
  3. Select which circle(s) to share with
  4. Choose view-only or allow photo additions

When shared with a circle, all members can see photos instantly on their devices and picture frames.

5 Folders

Hierarchical organization similar to computer folders.

Creating Folders

  1. Go to the Folders tab
  2. Tap the + button
  3. Enter a folder name
  4. Optionally select a parent folder for nesting

Organizing with Folders

Folders support nesting for deep organization:

What Can Go in a Folder

Drag and drop to reorder items. Breadcrumb navigation shows your current path.

Sharing Folders

Share entire folders with your circles. All content within the folder becomes visible to members.

6 Circles & Sharing

What is a Circle?

A circle is a private group for sharing. Common examples:

Creating a Circle

  1. Go to the Circles tab
  2. Tap the + button
  3. Enter a circle name (e.g., "Smith Family")
  4. Add an optional description
  5. Tap Create

Inviting Members

  1. Open the circle
  2. Go to the Members section
  3. Tap Invite
  4. Enter email or phone number
  5. Select a role
  6. Send the invitation

You can also generate a QR code for instant joining.

Member Roles

RolePermissions
Read-OnlyView photos only
ContributorView and add photos, edit own photos only
EditorView, add, and edit all photos
AdminFull control including member management

Start with Read-Only for viewers who just want to see photos. You can upgrade their role later.

Circle Features

7 Contacts

Tag people in your photos and easily find all photos of a specific person.

Adding Contacts

Tagging People in Photos

  1. Open a photo
  2. Tap the Tag People button
  3. Tap a face or draw a box around a person
  4. Select an existing contact or create a new one

Finding Photos of Someone

  1. Go to Contacts
  2. Tap the person's name
  3. See all photos they appear in

Managing Contacts

8 Memories & Narration

What are Memories?

Memories are voice recordings you can attach to any photo. Use them for:

Adding a Memory

  1. Open a photo
  2. Tap the Memory button (microphone icon)
  3. Hold to record your voice message
  4. Release to stop recording
  5. Review and save

Playing Memories

Memory Reactions

React to memories with emojis to show appreciation.

Memories transform static photos into living stories. Imagine your grandchildren hearing your voice telling the story behind a photo decades from now.

9 Chat & Messaging

Circle Chat

Every circle has a built-in group chat. Use it to:

Direct Messages

  1. Go to the Chat tab
  2. Tap the compose button
  3. Select a contact
  4. Start your conversation

Replying to Messages

Reply to a specific message to keep conversations organized:

  1. Hover over (or long-press on mobile) the message you want to reply to
  2. Tap the reply arrow button
  3. A preview of the original message appears above the input
  4. Type your reply and send

Your reply will appear with a quoted preview of the original message. Tap the preview to jump to the original message.

Message Translation

Kizu automatically translates messages so everyone sees the conversation in their preferred language. Enable translation in chat settings and choose your language. A flag icon shows the original language of each message — tap a translated message to see the original.

Sharing Locations & Events

Chat Features

10 Importing Media

From Your Device

  1. Tap the Import button
  2. Select Camera Roll
  3. Choose which albums to import from
  4. Select specific photos or import all
  5. Optionally enable AI analysis and deduplication
  6. Start the import

From Cloud Services

Kizu supports importing from:

Connecting a Cloud Service

  1. Go to Settings > Sources
  2. Tap Connect next to the service
  3. Sign in with your credentials
  4. Grant permission to read photos

From Facebook

  1. Download your data from Facebook (Settings > Your Facebook Information > Download Your Information)
  2. Request HTML format with photos and videos
  3. In Kizu, go to Import > Facebook
  4. Select the downloaded export file
  5. Kizu extracts photos, comments, reactions, and dates
  6. Review the import preview and confirm

Facebook imports preserve comments and reactions, and auto-pair front and back photos.

Share Extension

In any app, tap Share on a photo or video, select Kizu from the share sheet, and it uploads automatically.

Import Options

Import limits depend on your subscription plan. Check your account page to see remaining capacity.

11 Account & Subscription

Viewing Your Account

Go to Account or Settings > Account to see:

Usage Indicators

Visual progress bars show your usage for:

Guest Access

If you were invited as a guest, you'll see a "Guest" badge on your account. Your sponsor's name is shown, and your usage counts against their limits.

Upgrading Your Plan

  1. Go to Account
  2. Tap Upgrade or your current plan
  3. Compare available plans
  4. Select billing cycle (monthly or yearly)
  5. Complete payment through Stripe

Applying Promo Codes

  1. Go to Account
  2. Tap Apply Promo Code
  3. Enter the code
  4. See the discount applied

12 Settings

Appearance

Notifications

App Mode

AI Settings

Control how AI helps organize your photos: face detection, object recognition, text reading, and tag suggestions.

Sources

Manage connected cloud services (Google Drive, OneDrive, Dropbox). Connect new services, disconnect existing ones, and check for new photos.

About Me

Edit your profile: display name, profile photo, and contact information.

Other Settings

13 Picture Frame Mode

Transform any tablet or dedicated device into a beautiful digital picture frame.

Enabling Picture Frame Mode

  1. Go to Settings
  2. Select App Mode
  3. Choose Picture Frame Mode
  4. Configure your display preferences

Display Options

Frame Controls

Inviting People to a Picture Frame

  1. Set up the frame within a circle
  2. Invite family members to the circle
  3. Photos they add will automatically appear on the frame

Perfect for grandparents or relatives who want to enjoy family photos without managing the app themselves.

14 Events

Events are how you bring a group of people together around one moment — a birthday, a reunion, a funeral, a wedding. Guests scan a QR code, drop their photos into a live photo wall, and chat in one place. When it's over, you can send everyone a closing page with a recap.

Pick a Tier

When you tap + on the Events tab, you'll see two cards. Pick one — you can't change the type later.

Credits

Each event runs on one credit of the matching tier. Silver coin = Gathering, gold coin = Event. Buy in advance, then tap an empty coin slot on an event card to apply a credit and publish. Drafts show a DRAFT watermark and sort below funded events. Credits never expire. Once applied to an event, a credit is locked to it and not refundable, but the event itself is repurposable. If you delete an event before it starts, the credit goes back into your balance.

Upgrade a Gathering to an Event

Outgrew your Gathering? Upgrade it for the price difference ($20). The upgrade unlocks unlimited guests, up to 10 stages, the guestbook, and the closing page. Everything you've already set up stays. The upgrade is locked to that one event.

Creating an Event

  1. Open the Events tab and tap +
  2. Pick Gathering or Event (skipped if you already have a credit)
  3. Fill in title, date, time, location, and timezone (auto-set to your device's)
  4. Save as a draft, or tap the empty coin slot to apply a credit and publish

Editing Your Event

The edit screen shows different tabs depending on the tier. Gathering: Details, Guests, Live Wall. Event: Details, Stages, Guests, Live Wall, Alerts. The header shows a coin and tier label.

Inviting Guests

Every event has a QR code guests scan to join. You can also send invites by SMS or email. Guests don't need a Kizu account to view the photo wall.

Live Photo Wall

The running feed of everything guests upload — live during the event, new photos appear as they're added.

Stages and Timeline (Event tier)

An Event can have up to 10 stages with their own start times. Use stages for a wedding (ceremony, cocktails, dinner, dancing) or anything that runs in segments. Each stage shows its own countdown and goes live when its time comes.

Guestbook (Event tier)

Guests can sign your guestbook with a short message and a photo, video, or note. The video camera defaults to the front-facing lens and shows a preview before submit. Guests can switch between signing and editing via a pill toggle. The gallery is a row-feed view.

Announcements (Event tier)

Use the Alerts tab to push announcements to guests during the event — "Dinner is being served," last-minute schedule changes, etc.

Event Mode (Host Run-of-Show)

When the event is running, switch into Event Mode for the host's view: album tiles, gradient upload header with per-asset progress, and a HOST badge on your Chat tab.

Closing Page (Event tier)

A public landing page guests visit after the event via SMS or email. Configure from Edit Event → Details → Closing Page:

15 Security & Privacy

Kizu is designed with privacy at its core.

Biometric Authentication

  1. Go to Settings > Security
  2. Enable Biometric Lock
  3. Confirm with your face or fingerprint

Locking the App

Go to Account and tap Lock. The app will require biometric authentication to reopen.

Device Management

Privacy Principles

Exporting Your Data

  1. Go to Settings > Export Data
  2. Choose what to include (photos, albums, memories, metadata)
  3. Start the export
  4. Download the ZIP file when ready

16 Frequently Asked Questions

Events

What's the difference between a Gathering and an Event?

A Gathering ($9.99) is a single-event experience for up to 50 guests — funerals, reunions, birthdays, intimate get-togethers. An Event ($29.99) is the full experience for unlimited guests with up to 10 stages, a guestbook, schedule and countdown, printable table cards, announcements, and a closing page after the event. Pick the tier that fits — you can't change it later, but you can upgrade a Gathering to an Event for the price difference.

Do event credits expire?

No. Credits you buy never expire. Once you apply a credit to an event, it's locked to that event and not refundable, but the event itself is fully repurposable. If you delete an event before it starts, the credit goes back into your balance.

Can I upgrade a Gathering to an Event?

Yes. Upgrade for the price difference ($20). Everything you've already set up stays. The upgrade unlocks unlimited guests, up to 10 stages, the guestbook, and the closing page. The upgrade is locked to that one event — other Gatherings stay Gatherings unless you upgrade each one.

What happens when my event closes?

For Events, you can send a closing page to every accepted guest with a thank-you note, host notes, and a link to the photo wall. Open registration closes automatically on the upload-closes date you set (defaults to one month after the event ends), so guests can no longer add new photos. Guestbook signing in the Kizu app keeps working past that date.

General

What is Kizu?

Kizu is a private photo sharing app designed for families and close friends. Unlike social media, Kizu gives you complete ownership of your photos with no ads, tracking, or data mining.

Where are my photos stored?

Your photos are stored securely on Kizu's servers or your own private server if you have one. All data is encrypted and only accessible by you and the people you explicitly share with.

Can I use Kizu offline?

You can view previously loaded photos offline. New imports and sharing require an internet connection.

Sharing

How many people can I share with?

The number of people depends on your subscription plan. Each plan has limits for editors, contributors, and read-only viewers.

Can someone I share with share my photos further?

No. Photos can only be viewed within Kizu by the people you explicitly share with. Members cannot download or re-share your content outside the app.

What happens if someone leaves a circle?

They lose access to all shared albums and can no longer see the photos. Any photos they contributed remain in the albums unless removed by an admin.

Subscription Plans

Plan Price Storage People Notes
Free $0 1 GB (~250 photos) 1 All core features included
Member $1.99/mo each +10 GB per Member +1 per Member Stack any number; pooled quota
Family $8.99/mo 50 GB pooled 5 (host + 4) ~10% off vs à la carte; can stack more Members
Storage Pack $0.99/mo each +10 GB per pack Pure storage add-on; stackable
Host $9.99/mo 100 GB 1 host + unlimited event guests Live Wall, Photo Booth, event landing pages
Wedding $79.99 once 100 GB 1 host + unlimited event guests 1 year of host access; guests download app after the wedding to keep their memories

All paid plans offer yearly billing at a discount (~17% off). For example, Member is $1.99/month or $19.99/year (saving $3.89). Family is $8.99/month or $89.99/year.

What's included in the free plan?

Free accounts include 1 GB of storage (about 250 photos) and access to all core features. Storage is the only metered limit — there are no editor or contributor caps.

Can I cancel my subscription?

Yes, you can cancel anytime. You'll retain access until the end of your billing period, then be downgraded to the free plan if your usage allows.

What happens to my photos if I downgrade?

Your photos remain safe. If your usage exceeds the free plan limits, you'll have a grace period to either upgrade again, delete content, or export your data.

What are editors, contributors, and viewers?

These are the roles you can assign to people in your circles. Editors can add and edit any photos. Contributors can add photos and edit their own. Viewers (read-only) can only view photos. As of the 2026-04-27 pricing redesign, there are no plan caps on these roles — you can have unlimited collaborators of any role on any plan. The only metered axis is storage.

What's the difference between a Member and a collaborator?

A Member is someone you sponsor on your account — they get their own login, share your pooled storage, and you pay $1.99/month per Member. A collaborator (editor / contributor / viewer) is a role you assign to someone within a specific circle — they can have their own Kizu account or none at all, and they don't count against your account-level quota the same way.

Do yearly plans save money?

Yes. All paid plans offer a yearly option at roughly 17% off the monthly price. For example, Member is $1.99/month or $19.99/year (saving $3.89). Family is $8.99/month or $89.99/year. Storage Pack is $0.99/month or $9.99/year.

Technical

How do I recover my account?

Kizu uses passwordless login, so there's no password to reset. Simply enter your email or phone number on the login screen and you'll receive a verification code. If you're not receiving codes, check your spam folder or contact support.

Why won't my photos import?

Check that you've granted Kizu permission to access your photo library. Also verify you haven't reached your plan's photo limit.

How do I contact support?

Go to Settings > Help > Contact Support or email us directly at support@kizu.com.

Still have questions?

Contact Support

Help Topics

Getting Started Home Screen Managing Photos Albums Folders Circles Contacts Memories Chat Importing Account Settings Picture Frame Events Security FAQ Send Feedback Full Guide